Qatar Post AI — Solution Docs

Four AI solutions — Website Assistant, Branch Assistant, Internal AI Assistant, and Customs Clearance — built as agents and workflows on the Eloquent platform.

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Solution Architecture

How the four Qatar Post solutions are built as agents and workflows on the Eloquent platform.

The Solutions

Website Assistant

Public-facing conversational widget on qatarpost.qa — six self-service flows, OTP-light KYC, bilingual AR/EN, voice.

Branch Assistant

Voice-first animated mascot on in-branch touchscreen kiosks; reuses the website flows plus branch-specific additions.

Internal AI Assistant

Employee policy Q&A with document-grounded citations, Agent Builder, helpdesk ticketing, and analytics.

Customs Clearance AI

Workflow automation: email-triggered manifest and declaration extraction, HS-code enrichment, human review, customs API submission.