Qatar Post AI — Solution Docs
Four AI solutions — Website Assistant, Branch Assistant, Internal AI Assistant, and Customs Clearance — built as agents and workflows on the Eloquent platform.
The Solutions
Website Assistant
Public-facing conversational widget on qatarpost.qa — six self-service flows, OTP-light KYC, bilingual AR/EN, voice.
Branch Assistant
Voice-first animated mascot on in-branch touchscreen kiosks; reuses the website flows plus branch-specific additions.
Internal AI Assistant
Employee policy Q&A with document-grounded citations, Agent Builder, helpdesk ticketing, and analytics.
Customs Clearance AI
Workflow automation: email-triggered manifest and declaration extraction, HS-code enrichment, human review, customs API submission.